Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on domestic orders over $199 (exclusions may apply).

Orders can only be shipped within the United States and Canada.

International Shipping

At this time we only offer international shipping to Canada for a flat rate of $50.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bio Bidet Innovation LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 1-3 days for the tracking information to become available. 

Please note that some carriers continue to be impacted by pandemic delays.

If you haven’t received your order within 1 week of receiving your shipping confirmation email, please contact us at support@biobidet.com with your name and order number, and we will look into it for you.