Refund policy

Refunds, returns, and exchanges

For returns or warranty services, please contact Bio Bidet Customer Support.

P: 847-458-2334     E: support@biobidet.com  C: www.biobidet.com

Returns must be initiated by the customer within 30 days of the purchase date and require an RMA number issued by Bio Bidet Customer Support. Customers are responsible for return shipping costs. Collect shipments will be deducted from the amount refunded. Due to the hygienic nature of our products, Bio Bidet cannot accept returns on products that have been used. All returns are subject to review and can be declined if received in poor condition. Restocking and handling fees may apply.

Smart Toilets:

Due to the difficulty and customer cost in transporting this product, Bio Bidet will NOT accept any smart toilet returns (Prodigy, Discovery DLX) due to the unit being an incorrect size, measurement, shape, incompatible with the customer's bathroom, or the customer simply changing their mind. Due to the large dimension and weight, a white glove curbside service will be used for transporting all smart toilets. The same method of shipping must be used for returns to avoid further damages during transit. Claims for damaged and/or missing items must be received within 48 hours of delivery by email or phone: orders@biobidet.com – 847.458.2334. For issues of a unit arriving damaged or missing parts, contact Bio Bidet for an authorized RMA number by emailing orders@biobidet.com with your full order information including PO#, customer name, customer phone number, customer address, purchase date, and reason for return. Do not sign for damaged items.

To request return authorization, please visit the URL below:

 https://biobidet.com/pages/return-policy